Rolling back a site

Rolling back takes a knowledge base back to an earlier version that was once live. Use it when a published change turns out to be a mistake and you want the earlier site and its writing back.

Rollback is not just switching the site

Publishing a site switches what readers see. Rolling back does that too, and then goes further: it puts your writing back as it was in that earlier version. That is why it needs care.

Part	What happens in a rollback
The live site	The earlier version becomes the live site again.
Published articles	Each article’s text returns to what it was in that version.
Navigation, home page and look	They return to what they were in that version.
Unpublished changes	They are discarded. Anything saved for publishing since that version, and not in it, is replaced.
Private drafts	Kept. Drafts are never published, so a rollback does not remove them.
Articles created since	Kept, but taken off the site. They remain in the knowledge base as unlisted drafts.
Shared content	Not restored. It stays as it is now.
Builds in progress	Cancelled. Releases that are queued or building are stopped.

An article whose text changes in a rollback gets a new version number. Anyone who has that article open will see a conflict when they try to save, so they cannot overwrite the restored text by accident.

What you can roll back to

You can roll back only to a release that was live before and that DocSpade still keeps. DocSpade keeps a limited number of earlier releases, and how many depends on your plan. A release that has been removed, or that never went live, cannot be rolled back to. See Releases and release history.

You cannot roll back to the release that is live now.

Limits

A rollback does not count towards the number of times a knowledge base can be published in 24 hours.

If publishing is turned off for the knowledge base, rollback is not available.

Who can do it

Publishers, owners and admins.

Before you roll back

Because a rollback discards changes that were saved for publishing but never went live, copy or export anything you want to keep first. See Drafts and publishing.

A rollback is not an undo for a single article. To bring back an earlier version of one article only, edit that article and publish again.