Configure Ask AI

Use these steps to turn on Ask AI for a knowledge base, choose how its answers sound, and describe who the assistant is. Ask AI then answers your readers’ questions from the knowledge base’s published articles.

Before you begin

• You must be an owner or admin of the organization.
• The knowledge base must be published. Ask AI only answers from published knowledge bases.
• Have at least one published site, so there is something to answer from. See Publish a site.

Turn on Ask AI

1. Select Configuration in the top navigation.
2. In the list on the left, select the knowledge base.
3. Open the Ask AI tab.
4. Tick Answer visitors’ questions from this knowledge base.
5. Under Tone, choose how answers should sound: Professional, Friendly, Concise or Formal. A line below the list describes the choice.
6. In Persona, describe who the assistant is and how it presents itself. The counter shows how many characters you have used.
7. Select Save Ask AI settings.

DocSpade confirms with Ask AI settings saved.

To go back to the standard persona, select Reset persona to default, then save.

Show the Ask AI button on your site

Publish the site again. See Publish a site.

Published articles become searchable shortly after you save the settings. The Ask AI button appears on the site after you publish it once.

Turn off Ask AI

1. Open the Ask AI tab for the knowledge base.
2. Clear Answer visitors’ questions from this knowledge base.
3. Select Save Ask AI settings.

Related

• Ask AI
• Review an article: run AI readiness to improve the answers readers get.