Configure a knowledge base

A knowledge base has its own review rules, look and home page. To turn on Ask AI, see Configure Ask AI.

Before you begin

You must be an owner or admin of the organization. Editors can also set the home page.

Select Configuration in the top navigation, then select the knowledge base in the list on the left.

Choose its style guides

1. Open the Style guides tab.
2. Choose one:
   • Inherit space policy follows the space’s style guides, including later changes.
   • Override for this knowledge base lets you choose style guides here.
3. If you chose to override, tick the style guides you want.
4. Select Save policy.

Set its look

1. Open the Site appearance tab.
2. Choose one:
   • Inherit organization uses the organization’s default theme and font. The other fields are locked.
   • Use override lets you set them here.
3. If you chose to override:
   1. Enter a Site name. It can be up to 80 characters.
   2. Choose a Theme.
   3. Choose Typography.
   4. To use your own logo, choose a Logo file. It must be PNG, JPEG or WebP, and no larger than 1 MB. To remove an existing one, tick Remove knowledge-base logo.
4. To check the result in light or dark colors, change Preview mode. This changes only the preview.
5. Select Save appearance.

Set its home page

The home page is the first page of the knowledge base’s site. It can show cards that send readers to the articles they will want first.

1. Open the Home pages tab.
2. Enter a Landing-page title. It can be up to 120 characters.
3. Enter a Description. It needs at least 100 characters.
4. To add a card, select Add card, then:
   1. Enter a Card title.
   2. Use Find articles to choose the articles the card links to. Only articles that are in the navigation can be chosen.
   3. Select Save card.
5. Use the arrows to reorder cards.
6. Select Save landing page.

Related

• How content is organized
• Publish a site